PRIVACY POLICY

1. INTRODUCTION
In accordance with all applicable laws, Raminfo Limited (“Raminfo”), has created this Privacy Policy (hereinafter referred to as “Privacy Policy” or “Policy” or “Privacy Statement”) in order to demonstrate Raminfo’s privacy commitment to any individual whose data Raminfo collects, stores or processes for providing or offering its services and products.

2. DEFINITIONS
“Agent” means any individual or entity which has a contractual relationship with Raminfo, where Raminfo is the principal and the other individual or entity is the agent, shall hereinafter be referred to as an "Agent". For instance, Raminfo’s distributors, dealers, contractors, etc. shall be considered Agents. “Data Subject” means all individuals whose personal information is either collected, received, processed, stored, dealt or handled by Raminfo shall hereinafter be referred to as “Data Subject”. “Information” means Personal Information of a Data Subject collected by Raminfo under
this Policy shall hereinafter be referred to as “Information”. Such Information includes, interalia, Sensitive Personal Data or Information as defined under the Indian Information Technology Act, 2000 and the Aadhaar number and/or the biometric information associated with an Aadhaar number.

3. GOVERNING LAW
Raminfo is an organization based and existing in India and is thus bound by the laws of the Republic of India. This Privacy Policy has been prepared in accordance with applicable Indian laws, including the Indian Information Technology Act, 2000 and Digital Personal Data Protection (DPDP) Act, 2023.

4. APPLICABILITY
This Policy applies to all individuals whose information is either collected, received, processed, stored, dealt or handled by Raminfo.

5. OBJECTIVE
This Privacy Policy is intended to inform the Data Subject on how Raminfo collects, processes, stores, and uses personal information that a Data Subject provides to Raminfo. This Privacy Policy also covers Raminfo’s treatment of any personal information that Third Parties share with Raminfo.

6. HOW RAMINFO COLLECTS DATA SUBJECT’S INFORMATION
Raminfo collects Information about Data Subject through the following means:

a) whenever a Data Subject shows an interest or elects to use Raminfo’s services or products, irrespective of whether such services/products are provided directly by Raminfo or by its Agents on Raminfo’s behalf;

b) through Raminfo’s network of Agents and a Third Party which collects such Information and transfers it to Raminfo for a business requirement;

c) when Data Subject visits the website of Raminfo;

d) when Data Subject, which also includes employees of Raminfo, directly elects to share their Information with Raminfo.

7. WHY RAMINFO COLLECTS DATA SUBJECT’S INFORMATION
Raminfo uses the Information to conduct its business and to provide Data Subject with the best possible services/products. Raminfo will only use the Information based on this Privacy Policy, its understanding with the Data Subject, or as required by law. Raminfo will collect adequate, relevant and necessary Information and will process such Information fairly and lawfully for the purpose it is collected. Most commonly, Raminfo will use the Information in the following circumstances:

a) Where Raminfo needs to perform the obligations it has promised the Data Subject, such as to provide a service or product to the Data Subject and to enable the Data Subject’s use of Raminfo’s products/services, including but not limited to dealing with enquiries and complaints made by or about the Data Subject relating to services/products provided by Raminfo and to improve and customize Raminfo’s services/products in accordance with the Data Subject’s preferences;

b) Where Raminfo needs to comply with a legal, accounting, business or any reporting obligation;

c) To send marketing as well as non-marketing commercial communications to the Data nSubject;

d) To send the Data Subject notifications that the Data Subject has specifically requested for as well as to send statements, invoices and payment reminders to the Data Subject, and to collect payments from the Data Subject;

e) To keep Raminfo’s website and other systems secure and to prevent fraud;

f) To manage the employment of the data subject with Raminfo.

Raminfo collects and processes the Information only when it is essential to offer its services/products to the Data Subject. By providing his or her Information, the Data Subject agrees that Raminfo may collect, use and share this Information with Third Parties for the purposes mentioned above.

8. FAILURE TO PROVIDE INFORMATION
Raminfo may not be able to perform the obligations it has promised the Data Subject, or Raminfo may be prevented from complying with its legal, accounting, business or reporting obligations, if the Data Subject fails to provide certain Information when requested by Raminfo. Raminfo shall not be held liable in any manner whatsoever if Raminfo is unable to perform its services or if there is a deficiency in Raminfo’s services to the Data Subject due to Data Subject’s failure to provide such Information. Raminfo and/or its representatives shall be indemnified by the Data Subject and held harmless from any complaints, legal proceedings or claims filed or initiated by the Data Subject or any Third Party against Raminfo in this regard.

9. CHANGE OF PURPOSE
Raminfo will only use Data Subject’s Information for the purposes for which Raminfo collected it, unless Raminfo reasonably considers that it needs to use it for another reason and that reason is compatible with the original purpose.

10. CONSENT
Data Subject agrees that Raminfo does not need any additional or further consent from him/her to use the Data Subject’s Information in accordance with this Policy to carry out Raminfo’s legal obligations or exercise specific rights.

11. INFORMATION SHARING AND DISCLOSURE
Raminfo may disclose the Information to any of its Agents or Third Parties insofar as reasonably necessary for the purposes set out in this Policy and for the purpose of providing services/products to the Data Subject. Such Agents and Third Parties are expected to provide a similar level of protection to the Information as is adhered to by Raminfo. In addition to this, Raminfo may disclose the Information where it is required to do so by law or to statutory authorities.

12. TRANSFER OF INFORMATION OUTSIDE INDIA
Unless stated otherwise, Raminfo stores and processes the Information in India. There may, however, be occasions when Raminfo needs to transfer the Information outside India for its business requirements. In such instances, Raminfo will exercise the same level of care in handling the Information as it does in India.

13. DATA SECURITY
The Information is processed by Raminfo in strict accordance with the Indian
Information Technology Act, 2000 and Digital Personal Data Protection (DPDP) Act, 2023 and the rules notified thereunder. Raminfo implements and maintain ‘Reasonable Security Practices and Procedures’ as stated in the Indian Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, while processing, collecting, storing or handling any Information.

14. DATA RETENTION
Raminfo will only retain the Information for as long as necessary to fulfil the purposes Raminfo collected it for, including for the purposes of satisfying any legal, business, accounting, or any reporting requirements. In some circumstances, Raminfo may anonymize the Information so that it can no longer be associated with the Data Subject, in which case Raminfo may use such information without a further reference to Data Subject.

15. WHO HANDLES AND RETAINS DATA SUBJECT’S INFORMATION
Details about the primary entity which handles and retains the Information is provided
below:
Raminfo Limited
Registered office at Unit No. 1609, 16th Floor, Orbit,
Plot No. 30C, Sy. No. 83/1, Hyderabad Knowledge City,
TSIIC, Madhapur, Hyderabad, Shaikpet, Telangana, India, 500081

16. REVIEW OF INFORMATION
Data Subject can contact Raminfo, through the Grievance Officer whose details are
provided at the end of the Policy, requesting access to Data Subject’s Information for reviewing or requesting amendment to certain information that Data Subject considers to be incorrect or wrong. Raminfo shall process such requests from Data Subject in accordance with applicable law. Raminfo shall not be responsible for the authenticity of the Information provided by the Data Subject to Raminfo or its Agents.

17. WITHDRAWAL OF CONSENT
Data Subject may at any time revoke or withdraw Data Subject’s consent to provide Information to Raminfo by contacting the Grievance Officer whose details are provided at the end of the Policy. However, such action may render it difficult for Raminfo to offer some of its services/products to the Data Subject any further. Raminfo shall not be held liable in any manner whatsoever if Raminfo is unable to perform its services or if there is a deficiency in its services to Data Subject due to Data Subject’s withdrawal of consent. Raminfo and/or its representatives shall be indemnified by the Data Subject and held harmless from any complaints, legal proceedings or claims filed or initiated by the Data Subject or any Third Party against Raminfo in this regard.

18. GRIEVANCE OFFICER
In accordance with the Indian Information Technology Act 2000 and the rules notified thereunder, the contact details of the Grievance Officer are provided below:
Name: Mr. K. Kiran Kumar Reddy
Designation: Company Secretary
Raminfo Limited
Unit No. 1609, 16th Floor, Orbit,
Plot No. 30C, Sy. No. 83/1,
Hyderabad Knowledge City, TSIIC,
Madhapur, Hyderabad, Shaikpet,
Telangana, India, 500081
Email: cs@raminfo.com

19. AMENDMENT OF THE POLICY
Our Company reserves the right to vary and/or amend the terms of this Policy from time to time.